Precautions And Policies We’re Implementing During The COVID-19 Outbreak
To Our Customers
We would like to take a moment to brief you on All Seasons’ current actions relative to the Coronavirus (COVID-19) outbreak.
As pools and hot tubs have always been a focus of family enjoyment, they need proper maintenance and treatment to ensure they are sanitary. All Seasons intends to be available in many ways to ensure that you have all that you need to safely operate, maintain and enjoy them.
To help promote a healthy at work environment, we are taking extra precautions. We’re providing additional cleaning of our office areas with extra emphasis on door handles, computers, keyboards, telephones, computer screens, all bathroom surfaces, etc., and in addition, all areas are equipped with antibacterial soaps, Clorox wipes and hand sanitizers to be used by everyone.
We’ve briefed our team on the benefits of hand washing, keeping a respectful distance from each other, and have encouraged team members to stay home if they are feeling ill. In return, we ask that our customers refrain from contact with our employees if you are feeling ill as well.
The health and wellbeing of our customers and our team is most important to us. As we closely monitor information regarding the outbreak, effective immediately, the majority of our support staff will be working from home to avoid close contact with coworkers and customers. Customers will be able to reach most any department through normal channels, such as phone, email, fax or text. Specific contact information for various departments is listed below.
By implementing a work from home policy, we’ve reduced our in person office staff for our delivery and service departments to a minimum and expanded personal space. These efforts will remove most all employee to employee office contact.
All Seasons remains committed to providing you with on-site service, pool and spa openings, maintenance, product purchases, deliveries, and all of our other highly rated services during this difficult period. All of our at home service and delivery staff will now communicate electronically with our offices to remove the employee to employee contact that otherwise existed. We’re asking that all communications between our delivery and at home services teams to our customers to be done via phone, text or email as well. As such, for all deliveries and outdoor services, our staff will refrain from ringing doorbells and will instead phone you upon their arrival at your home. We’re hopeful that you will have, when appropriate, your yards accessible and any needed equipment left outside for them prior to their arrival.
We will continue to process purchases through our online store at www.shopaspools.com, or by calling our retail store and speaking with one of our customer service reps, with all orders of $100 or more receiving free delivery. If you are in need of anything that you aren’t finding at our online store, please contact us and we’ll make arrangements to get whatever you may need to you.
For the safety of our customers, as well as our employees, our retail store will be open for curbside pickup and curbside water testing. We will continue to evaluate our retail store operations and communicate any changes with you should they occur.
For those wondering if pools and spas are safe, the CDC has this to say:
There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.
Thank you for your patience as we begin these new procedures, and for being the best part of All Seasons.
Retail & Home Delivery Department